Crystal Frost Statement Necklace Set

1. Storage:

Separate compartments: Store American diamond or zircon jewelry in separate compartments to avoid scratching the stones or metal settings. Use soft pouches or boxes.

Keep it dry: Store in a cool, dry place to prevent any moisture that could lead to tarnishing or discoloration.

Avoid direct sunlight: Prolonged exposure to sunlight can cause the sparkle of CZ stones to diminish over time.

2. Cleaning:

Mild soap solution: Use a mixture of mild soap and lukewarm water to clean your CZ jewelry. Soak the jewelry for a few minutes, then gently scrub with a soft brush.

Dry thoroughly: Ensure the jewelry is completely dry before storing it, as moisture can cause tarnishing or discoloration of the metal settings.

Avoid harsh chemicals: Stay away from bleach, acetone, or alcohol-based cleaners, as they can damage the stone’s finish and the metal.

3. Handling:

Avoid perfumes and lotions: Always apply perfumes, lotions, and sprays before wearing zircon jewelry, as these products can create a film on the stones and reduce their brilliance.

Daily wear tips: While zircon jewelry is durable, it’s best to avoid wearing it during activities that involve a lot of physical contact or exposure to chemicals.

4. Polishing and Maintenance:

Professional polishing: To maintain the brilliance of the American diamonds, get your jewelry professionally polished and cleaned once a year.

Check settings: Inspect the metal prongs and settings periodically to ensure the stones remain securely set.

Our Return Policy is simple. You can return the item within 15 calendar days from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.

Please contact our customer service team at info@vinnis.ca to initiate a return. We will provide you with a return authorization and instructions on how to return your item.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at info@vinnis.ca

Exceptions

Certain types of items cannot be returned, such as personalized items or earrings for hygiene reasons.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@vinnis.ca to arrange a replacement or refund.

Changes to This Policy

We reserve the right to update or change our Return and Refund Policy at any time. Any changes will be posted on this page.

Effective Date

This Return and Refund Policy is effective as of 23-06-2024